Lifetime Warranty Policy

• Lifetime Warranty Policy

We provide a Lifetime Warranty on all demi-fine Jewellery, ensuring long-term assurance and usability for customers.

1. For Demi-fine Jewellery:

Scope of Warranty:

• Covers tarnishing or discoloration of plating on eligible demi-fine Jewellery.

Warranty terms & Parmonas Wallet :

Time from Delivery Resolution

0–6 months Replacement of the item

6–9 months 50% of invoice value in Parmonas Wallet (valid for 6 months)

9–12 months 25% of invoice value in Parmonas Wallet (valid for 6 months)

Beyond 12 months 15% of invoice value in Parmonas Wallet (valid for 6 months)

Parmonas Wallet can be used online or in-store and is not refundable or transferable.

Exclusions from Warranty :

The Lifetime Warranty does not cover:

• Damage from regular wear and tear

• Breakage due to mishandling

• Loss of stones or crystals

• Third-party alterations or resizing

• Custom Made Jewellery sets

How to Raise a Warranty Claim :

• To initiate a claim, follow these steps :

• Visit a Parmonas Store near you.

• Carry the original product and invoice (digital or printed)

• Store staff will guide you through the process and arrange for QC

If Parmonas store is not accessible to you then in that case:-

Take a clear photograph of the affected item showing the tarnishing.

• Email the following to sales@parmonas.com

• Subject line: “Warranty Request – [Your Order Number]”

• Description of the issue

• Photo evidence

Once approved, self-ship the product to :

Parmonas Warranty Desk, Shop No. 3, Ground Floor, HI5 Mall, Panchkula 134114

Share courier details and AWB number in the same email thread.

Additional Notes :

• Claims are subject to inspection and validation by the Parmonas team.

• Parmonas have the right to decline a claim if the issue does not fall within warranty terms.